The Future of Jobs in Shared Services Centers (SSC): Navigating Automation and Adaptation

The claim that jobs in Shared Services Centers (SSC) will completely vanish in the next five years is an overstatement. While it is true that the landscape of SSCs is evolving due to advancements in technology, automation, and artificial intelligence (AI), this does not necessarily mean that all jobs will disappear. The reality is more nuanced and involves both challenges and opportunities.

Automation and AI

Many routine and repetitive tasks within SSCs are being automated, which may reduce the number of entry-level positions. However, this also opens up opportunities for more strategic roles that require higher-level skills. As tasks become more automated, employees will need to adapt to new roles that focus more on analysis, strategy, and customer service rather than manual processing.

Job Transformation

Instead of disappearing, many jobs will transform. For instance, employees may transition to roles that require a deeper understanding of data, process improvement, and technology management. This transformation is a natural part of the evolving SSC landscape, and those who are prepared for this change will have better job security and career growth opportunities.

Demand for Skilled Workers

As SSCs evolve, there will likely be an increased demand for workers with skills in data analysis, process improvement, and technology management. Companies continue to rely on SSCs to streamline operations, reduce costs, and improve service delivery. This ensures that there will still be a need for human oversight and expertise. The role of humans in these centers will shift from merely processing paperwork to becoming strategic partners in the organization.

Business Needs

Companies will still require SSCs to handle routine tasks that are more cost-effective to automate. However, there will be a greater emphasis on leveraging technology to enhance the efficiency and effectiveness of these operations. The human touch remains invaluable, especially in roles that require critical thinking, customer service, and decision-making.

Industry Variability

The impact of automation on jobs will vary by industry and specific functions within SSCs. Some sectors may see more significant changes than others. For example, financial services may experience more drastic changes compared to healthcare or administrative roles. It is important for individuals working in SSCs to stay informed about these shifts and adapt accordingly.

Adaptation and Up-skilling

While the nature of jobs in SSCs will change, the notion that they will completely vanish is unlikely. Workers in this field may need to upskill and adapt to new technologies and processes to remain relevant. Continuous learning and a willingness to adopt new skills will be crucial for career success in the evolving landscape of SSCs.

The Predictable Unpredictability of AI Growth

It is important to note that the pace of AI growth is not easily predictable. The iconic laugh of Mukesh Ambani, a billionaire and business icon, serves as a reminder that predictions about technological advancements can be surprisingly wrong. What was once thought impossible or incredibly distant is now a reality. Most of the work offered by SSCs are clerical and desk jobs, which are relatively easy to automate. However, the process of reduction in jobs due to automation has already begun, and the number of vacancies in these roles is expected to decrease year by year.

Given the unpredictable nature of AI's growth, it is advisable for individuals to seize opportunities in SSCs while they still exist. The transition to new roles and skills may take time, so planning ahead is crucial. Furthermore, exploring new opportunities such as universal basic income (UBI) could provide a promising alternative for those whose jobs are at risk due to automation.

Conclusion: The future of jobs in SSCs lies in adaptation and continuous learning. While automation will change the nature of work, complete job vanishing is unlikely. The key is to stay informed, adaptable, and open to new opportunities.

Keyword: Shared Services Centers, Automation, Universal Basic Income